Thank you for your recent inquiry to the Division of Citizen Services. This e-mail acknowledges your request filed on 5/24/10. The expected response for your inquiry from the responsible department is 6/22/10.

If you wish to track the progress of your inquiry, please call one of our service operators and have your Service Number readily accessible. You can also track your inquiry by visiting the City's website at www.city-buffalo.com/311. Once you enter the service/case number of your request, you will be able to obtain the status.

Your concerns are important to me and I am committed to ensuring that my administration works efficiently on behalf of all citizens. Should you have additional concerns, please contact my office's Division of Citizen Services in 218 City Hall. They can also be reached by calling 311.

In providing city services to our residents, we will do everything possible to address your concerns by emphasizing greater accountability and efficiency in City Hall and improving the quality of life for all city residents. Citizens play an important role in these efforts, and we ask that you do your part by sharing your experience with the Call and Resolution Center by completing the Call and Resolution Satisfaction Survey http://www.city-buffalo.com:8080/Ef3/SS_CallCenterSurvey.xml?clientcaseid=503117
Thank you for taking the time to share your experience.

I assure you that everything reasonably possible will be done to address your concerns, within the limits of our budget. It is our hope that by working together, we will revitalize the City of Buffalo.

Very truly yours,
Byron W. Brown
Mayor, City of Buffalo