Public Works has received your street repair request (#17-09-0240) and assigned it to our street repair unit. We receive hundreds of these requests per year on virtually every stretch of Alameda’s 125 miles of streets. Your electronic submission goes a long way to helping you and Public Works track the request. Alameda's streets suffer from $12-60 million in deferred maintenance, as a result of years of underinvestment. This may explain the cause of the service you have requested. Alameda’s streets are, overall, considered “fair” by a metric employed by Bay Area cities called the pavement condition index (PCI). Alameda’s PCI of 68 is higher than our neighbors in Oakland, San Leandro, and Berkeley. Yet a "fair" pavement condition index still means that, due to decades of underinvestment, many of Alameda’s streets and most of its residential streets are in poor condition, as the limited resources we have are being focused on the busiest arterials. Public Works’ response to your request will depend on the type of request. Pothole requests are typically completed within 30 days, depending on weather conditions. More complicated street repairs, including to curb and gutter, might have to wait for years when a street is due for repaving. The more complicated requests are routed to be evaluated by an engineer to help determine which streets to repave given the funding constraints. In 30 days, Public Works will email you with an update on the service request. If you don’t hear from us, please call 510-747-7930 and have your service request number available. Thank you in advance for your help (and patience) in maintaining Alameda’s streets

Your request (#17-09-0240) is now a work order, assigned to staff. Thank you for helping to keep Alameda a great City. This is an automated response. If your request is an emergency, please call 911.

This is more than a pot hole. We need immediate assistance as the hole is large enough for a child to fall into and at this point getting very deep as well. This is all caused by a bad permit issued to a neighbor who dug too deep into their basement which now causes excessive water to run all day long down the street. Please help.

Thank you for submitting this request (#17-09-0240). It has been addressed and is now closed.