This issue has been received by the City of Sandy Springs. Your service request ID is #16-045066.

This area needs to be on a regular schedule for landscaping and upkeep

From: Oslund, Cheryl
Sent: Thursday, August 25, 2016 7:37 AM
To: Coffer, Dan
Subject: SCF request from resident

Good Morning Dan,

This is the information for the resident who sent a request on SeeClickFix and was very unhappy that she didn?t get a response. I had told you I would send you the information so you can respond/close the ticket on SCF. She had left several follow up comments along with her original SCF request, which weren't seen by anybody. It might be helpful to let her know that that's why she wasn't getting a response.

I had tried to send an email response to her, but it came back undeliverable. I also left her a VM message to give her an update.

Lake Forrest is a secondary route and is on the schedule to be mowed this week, weather permitting.
We have requested that Michael Barnett have landscapers trim back the vegetation on the wall (see attached picture),
to ensure they are manicured property

The resident is Harriet Smith, the Lucity is 16-045066.

Thanks,

~Cheryl

From: Oslund, Cheryl
Sent: Thursday, August 25, 2016 7:26 AM
To: Barnett, Michael
Subject: Vegetation on Lake Forrest wall near Cameron Manor

Good Morning Michael,

The vegetation on the wall on Lake Forrest, near Cameron Manor, needs to be trimmed. Given the history of this vegetation, Donald has requested that professional landscapers trim it back. Please let me know who I should send this to, if you are not the right person.

Thanks!

~Cheryl

From: Fields, Miranda
Sent: Tuesday, August 23, 2016 11:19 AM
To: Oslund, Cheryl
Subject: FW: Pic 16-038953

Cheryl,

Just assigned ticket 16-038953 to you. Photos are attached.

-----Original Message-----
From: Brown, Kenneth
Sent: Tuesday, August 23, 2016 10:56 AM
To: Fields, Miranda
Subject: Pic

From: MAILER-DAEMON
Sent: Tuesday, August 23, 2016 8:43 AM
To: Oslund, Cheryl
Subject: Undeliverable: Request for Mowing

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From: Oslund, Cheryl
Sent: Tuesday, August 23, 2016 8:43 AM
To: hswtiter@aol.com
Subject: Request for Mowing

Good Morning Ms. Smith,

This is in response to your request for mowing on Lake Forrest Drive. I apologize that you have had difficulty getting a response. We do strive to provide quality customer service to our residents, so I will look into what caused the delay and make sure we improve our response time in the future.

Lake Forrest Drive is on our list of secondary routes, which means it gets mowed 4 times during the growing season. The last time it was mowed was on July 1st. The 3rd phase of mowing started last week, and I have confirmed that Lake Forrest Drive is on the schedule to be mowed this week, weather permitting. I will have one of our Field Superintendents follow up, to make sure it was completed. Just to let you know, the 4th phase of mowing will be in October.

Please feel free to contact me with any additional questions or concerns.

Thank you,

Cheryl Oslund
Administrative Coordinator, Field Services
City of Sandy Springs
7840 Roswell Road, Building 500
Sandy Springs, GA 30350
Phone: (770) 730-5600 Fax: (770) 206-2578

Today the west side of Lake Forest was beautifully groomed! Thank you for responding....and thank you for doing such a good job! Now could you tackle Lake Forest Elementary School - awash in litter and weeds?