City of Huntsville assigned this issue to Huntsville Information Technology Services

Thank you for using Huntsville Connect to contact the City of Huntsville with your service request. We are sending your inquiry to our service representatives in the Information Technology department for review. They will respond as soon as possible.

Sincerely,

The Huntsville Connect Customer Service Team

Pole has been removed

Need to remove it again as someone but it back up over night on 4-20

I will have Comm Transferred and pole removed

Cable companies are working this issue.

We are working with H.U. and the cable companies to get the pole replaced.

AT&T is engineering this to be moved.

Does AT&T have a deadline/ETA? Thanks.

I have notified AT&T again and they have it in their Engineering Dept. to be installed.

I received this reply to another pole problem on May 26. Wondering what happened to the agreement? "We have recently met with the CATV pole attachment owners and we have all agreed to utilize a third party notification system. This agreement now allows each owner 30 days to transfer their utilities to the new pole, so that we can remove the deteriorated pole. We apologize for the time it has taken to resolve this issue. If you need further assistance, please let us know.

Thanks for checking in with Huntsville Connect!

Your Customer Service Team bcn"

From AT&T
We have started it and will be complete with the splicing and all within 2 weeks.

AT&T has started splicing their cable.

Has this been completed then?

No, but someone has taken the support cable which was on it off of it. I emailed the head of the Huntsville Information Technology Services about this over a week ago but never got a response back from him. The first complaint on this pole was put on Huntsville Connect on May 24, 2014 (#1098634) the complaint was closed with nothing being done about it.

AT&T is continuing their splicing at this time.

3 weeks since the last update on this one. Has AT&T finished splicing yet? Thanks.

Today is five business weeks AFTER the two weeks AT&T said on Aug 25 they would be complete.

Thank you for getting the pole removed. Would like to know about the agreement between CATV pole attachment owners. Does this allow each of the companies 30 days total from the day of the complaint or 30 days for each party from the day of the complaint? What happens if they fail to meet the deadline - anything?

Pole has been removed.