Your concern has been received and forwarded to the Department of Public Works/Urban Forestry Division (CRS#20020980263) so that proper inspection and handling can take place accordingly. This department is reporting that the tree was added to the contract pruning list. If you have any further questions, please feel free to contact customer care at 804-646-7000 and reference the CRS#. We appreciate your communication that helps us in “Building The Best Richmond” together.