Thank you very much for making us aware -- we have sent this over to Huntsville Utilities as a top priority.

Your Huntsville Connect Service Request Team

Huntsville Utilities has received your service request and it will be reviewed by a crew for repair or replacement. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.

Thank You!

Your Huntsville Connect Customer Service Team - Huntsville Utilities

Ticket closed in error, re-opened. Huntsville Utilities is still reviewing this issue.

Thank you!

Huntsville Utilities has received your service request and it will be reviewed by a crew for repair or replacement. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.

Thank You!

Your Huntsville Connect Customer Service Team - Huntsville Utilities

Huntsville Utilities Electric Operations crews have identified the pole and lines on this issue, and we have determined that these lines are CATV lines and our equipment is not hanging down. We are reassigning this ticket to the COH ITS Department. They will contact the cable and phone companies to inspect and repair. Thank you for reporting this concern to us as we enhance the customer experience. No further action is required.

Thank you!

Your Huntsville Connect Customer Service Team - Huntsville Utilities bcn