Thank you for using FayFixIt. We've found that Duke Energy Business Account Services would be responsible for addressing this matter. I have since forwarded your concerns reported to a Customer Service Representative. This will be addressed within 10 working business days. For more information, please feel free to contact Duke Energy directly at 1-800-452-2777.

At this time, I am closing this service request. If this issue has not been corrected and you have additional details that may assist us further, please reopen this ticket. Please use Work Order #: 6OBWR as a reference.