Description
customer concerned that the issue has not been resolved despite having had an investigation in January. She believes water is coming from an adjacent vacant property behind her home and has a basement exposed that is holding water.
also asked...
Q. Is the mailing address same as the affected address?
A. Yes
A. Yes
Q. Date of damage?
A. January 22, 2024 12:00
A. January 22, 2024 12:00
Q. Do you have a Basement, Crawl Space or Utility Room?
A. Basement
A. Basement
Q. How is the Water backing up?
A. Floor
A. Floor
Q. What is the condition of the water?
A. Dirty
A. Dirty
Q. Is your basement still flooded?
A. Yes
A. Yes
Q. Has a plumber inspected this backup issue?
A. Yes
A. Yes
Q. How far did the plumber snake?
A. 75 ft and 100 ft
A. 75 ft and 100 ft
Q. Did the plumber inspect with a camera?
A. No
A. No
Q. If the plumber did inpsect with a camera, do you have a copy of the video?
A. No
A. No
Q. What did the plumber advise or inform the customer?
A. plumber said to contact dwsd because of vacant property behind the the home on Northfield st. is landbank owned.
A. plumber said to contact dwsd because of vacant property behind the the home on Northfield st. is landbank owned.
Q. Do any of your neighbors on your side of the street have water back up also?
A. Yes
A. Yes
Q. Do you or your neighbor have trees in the back yard?
A. No
A. No
Q. Do the gutter downspouts lay on the grass?
A. Yes
A. Yes
Q. Has the water service line to the house been replaced recently?
A. Yes
A. Yes
Q. Has the gas meter been moved outside recently?
A. No
A. No
Q. Is there a sprinkler system?
A. Yes
A. Yes
Q. Is this a recently purchased vacant property?
A. No
A. No
Q. Do you have a backwater valve installed?
A. No
A. No
Q. Do you have a sump pump installed?
A. Yes
A. Yes
Q. Has the Sewer Lateral Service line been repaired/replaced recently?
A. No
A. No
Q. Additional Information
A. none
A. none
2 Comments
Acknowledged City of Detroit Water and Sewerage Dept. (Verified Official)
Taylor (Registered User)