This app picked up address 1541 Appling Walk as the violation address thus not being served by Memphis solid waste since it is in the unincorporated area. Gardenbrook & Stonegarden are not anywhere near this violation address. The automatic 311 app can only submit the address that is right under the category as the violation address, & that is why your request is not being acknowledged. The generic Memphis 311 vendor bought system can’t read messages or descriptions other than the exact physical violation address written under the category.