Description
I tried to use the One Bus Away app to find out when the next 20X would arrive at Marion St and Washington. The information was not available; the image was not showing up. I am on the bus now but would have liked to know how long my wait would be.
also asked...
Q. Incident date and time:
A. 10/08/2019
A. 10/08/2019
Q. Route #:
A. 20X
A. 20X
Q. Location (Add bus stop ID if available):
A. #4242 Marion St @ Washington St
A. #4242 Marion St @ Washington St
Q. Direction of Travel:
A. north
A. north
4 Comments
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Verified Official)</small>
HART - OneBusAway - Tampa (Registered User)
Thanks for reaching out to HART. We regret to hear your frustration. We need several details to be able to help you out. When you have a moment, please reply to this message, or contact HART Customer Service with the following information:
· App version of OneBusAway installed
· Device type and version
· Is location services enabled on the app permissions?
· May you send a screenshot that clarifies which image did not show
up?
Thank you,
HART Customer Service
813-254-4278
Acknowledged zCustomer Service, German (Registered User)
Thank you for bringing this to our attention.
HART is looking into the situation you reported, and we will forward this issue to the appropriate department to be addressed as soon as possible.
For further assistance, please call HART Customer Service at 813-254-4278.
Closed OneBusAway - Tampa (Verified Official)
Please accept my personal apologies for any inconvenience that you may have experienced.
Our management team takes pride in ensuring that we provide the best possible service to customers and we are always looking for ways to improve the reliability of our services. For that reason, your comments are very helpful.
Should you ever need to contact one of our managers, feel free to call us at (813) 254-4278.
Thank you for reaching out to us and sharing this concern.