Winston Salem Customer Service

Open Issues: 183 • Closed Issues: 11,436 • Acknowledged Issues: 1,194
Watching issues created after: 2009-10-04

Emails are sent to citylink@cityofws.org

Notified About

  • 100 E. 1st Street Winston-Salem, North Carolina - Winston-Salem
    When citizens report issues, those issues are regularly closed without clear and helpful communication by CityLink staff. This leads to puzzlement, frustration, and disappointment by citizens who cannot understand why an issue was closed without being fixed. This has been an issue for some time and suggests that there is a real problem with training and with understanding the systems that CityLink staff and citizens are using. As many times as citizens have expressed shock and asked further questions on issues, without CityLink staff providing any helpful response, one would think that someone in CityLink leadership would regularly monitor issues reported on SeeClickFix or the CityLink311 app, and take corrective action to improve communication. This remains a great disappointment in how this service is run.
  • Multiple Potholes Acknowledged
    1001-1099 Reynolda Road Northwest Winston Salem, NC - Winston-Salem
  • Streets Repair Acknowledged
    632 Holly Avenue Northwest Winston-Salem, NC 27101, USA - Winston-Salem
    Driveway exit with sizable chunks of displaced concrete.
  • 406 North Trade Street Winston-Salem, NC 27101, USA - Winston-Salem
    On Trade across from the transit center, poison ivy is growing in the shrubs that border the parking lot. It encroaches on the sidewalk at FACE LEVEL.
  • Streets Repair Acknowledged
    3915-3921 Old Vineyard Rd Winston-Salem, North Carolina - Winston-Salem
    Bad pothole
  • ILLEGAL Dump Archived
    130 North Cameron Avenue Winston-Salem, NC 27101, USA - Winston-Salem
    between first and third on Cameron Ave
  • 3580 Maxton Trail Winston Salem, NC - Winston-Salem
    Can anything be done about the extremely rough, poor road patching being done on Union Cross Rd in front of Caterpillar. When the workers cut the massive holes in the road for the work being done they don't repair these sections of road very well at all. Have someone from Citylink 311 drive their personal car on this road or maybe our Mayor. The patch work is horrible. These professionals should be able to do a better job than this.
  • 633 W. 2nd Street Winston-Salem, North Carolina - Winston-Salem
    A new fire hydrant was installed at 633 W. 2nd Street, perhaps a year ago, but the sidewalk adjacent to it was never replaced. This portion of sidewalk is in need of filling in.
  • Streets Repair Acknowledged
    Friedland Church Rd - Winston-Salem
  • Streets Repair Acknowledged
    401 West End Boulevard Winston-Salem, NC 27101, USA - Winston-Salem
    Pothole in downhill lane of West End Boulevard at intersection with Manly.
  • 406 4th St E Winston-Salem, North Carolina - Winston-Salem
    Sidewalk drain not draining. roots from tree close to drain are in pipe. In front of hutch & Harris
  • 370-398 Stratford Road North Winston Salem, NC - Winston-Salem