Winston Salem Customer Service

Open Issues: 14 Closed Issues: 2,784 Acknowledged Issues: 66

Emails are sent to citylink@cityofws.org

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  • 100 E. 1st Street Winston-Salem, North Carolina - Winston-Salem

    When citizens report issues, those issues are regularly closed without clear and helpful communication by CityLink staff. This leads to puzzlement, frustration, and disappointment by citizens who cannot understand why an issue was closed without being fixed. This has been an issue for some time and suggests that there is a real problem with training and with understanding the systems that CityLink staff and citizens are using. As many times as citizens have expressed shock and asked further questions on issues, without CityLink staff providing any helpful response, one would think that someone in CityLink leadership would regularly monitor issues reported on SeeClickFix or the CityLink311 app, and take corrective action to improve communication. This remains a great disappointment in how this service is run.

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  • 406 North Trade Street Winston-Salem, NC 27101, USA - Winston-Salem

    On Trade across from the transit center, poison ivy is growing in the shrubs that border the parking lot. It encroaches on the sidewalk at FACE LEVEL.

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  • ILLEGAL Dump Archived
    130 North Cameron Avenue Winston-Salem, NC 27101, USA - Winston-Salem

    between first and third on Cameron Ave

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  • Streets Repair Acknowledged
    632 Holly Avenue Northwest Winston-Salem, NC 27101, USA - Winston-Salem

    Driveway exit with sizable chunks of displaced concrete.

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  • 3580 Maxton Trail Winston Salem, NC - Winston-Salem

    Can anything be done about the extremely rough, poor road patching being done on Union Cross Rd in front of Caterpillar. When the workers cut the massive holes in the road for the work being done they don't repair these sections of road very well at all. Have someone from Citylink 311 drive their personal car on this road or maybe our Mayor. The patch work is horrible. These professionals should be able to do a better job than this.

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  • Potholes Archived
    593-599 South Stratford Road Winston Salem, NC - Winston-Salem

    Awful road conditions in the right lane of Stratford Rd, driving eastbound when approaching the stoplight at Westview Dr - multiple potholes and patchy roadwork.

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  • 401 Knollwood Street Winston Salem, NC - Winston-Salem

    When crossing this intersection driving eastbound on Stratford Road, there are 2 horrible potholes from misaligned sewers.

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  • Multiple Potholes Acknowledged
    1001-1099 Reynolda Road Northwest Winston Salem, NC - Winston-Salem
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  • 5987 Bethabara Park Boulevard Winston Salem, NC - Winston-Salem

    Absolutely incomprehensibly poor conditions at railroad crossing on Bethabara Park Blvd eastbound.

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  • 4155 Oak Tree Drive Winston Salem, NC 27107, USA - Winston-Salem

    cones are blocking the street so it cannot be used or cleaned. It has become a drinking spot for kids with brown beer bottles everywhere. Please remove the cones and resume cleaning the street.

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  • 1531-1535 Overbrook Avenue Northwest Winston Salem, NC 27104, USA - Winston-Salem

    Sidewalk is a hazard. One like this around the corner on NW Blvd has been like this for 2 years

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  • 1812-1820 West 1st Street Winston-Salem, North Carolina - Winston-Salem

    STILL has not been fixed.

    Reported: on 2014-02-23
    Service Request ID: 14-00071571
    Service Request ID: 14-00068272
    Service Request ID: 14-00062822
    Service Request ID: 14-00061479

    This bridge over the train tracks is falling apart. It is riddled with pot holes and large cracks. It has GOT to be unsafe to drive on. It keeps getting worse the longer you wait to fix it. The ice has done significant damage. You're seeing the metal rods from where the pavement is gone! I know I'm not the only one reporting on this!

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