I actually had an excellent experience today, Saturday. My credit card got stuck in the parking meter. When there was no answer at the parking department, I followed the trail to the cell # of the gentleman responsible for parks, who then gave me his colleague's cell number in parking. Although I was able by then to purchase tweezers to extract my card, I did report the broken meter to the second cell #, and received a very courteous response, reporting the broken meter. I very much appreciated both executives courteously and effectively responding on a weekend, which greatly ameliorated the stress of trying to park in a snow bank and then deal with anxiety of losing a credit card in a faulty meter.
