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Homelessness SUCKS. Bum is an insult.
There are resources for them, but they are either mentally ill, have a social disease or otherwise don't have enough funds for whatever it is that gives them their own "creature comforts". If you don't want to give them money, don't. If they are disruptive in front of the store, tell the manager. I was asked for change by someone who was very polite and thanked me even though I didn't give him change. How does one of these reporters know there was a fight in an encampment behind the plaza? The police and EMS deal with street nonsense all the time. (I used to work EMS). It's almost like job security. Don't worry about them. Worry that the homeless population is increasing here, and the sight of more pan-handlers is disturbing and a symptom that times are tough for a lot of folks out there, and that you could be just a paycheck away...
It's also a bus terminal for two bus lines. If there is a problem with urine or feces on or around the benches, that is a Dept Of Health issue. Call the DOH, and then call UCAT and Citibus and tell them you called the DOH. See how quickly it gets cleaned up.