Unresponsive Issue Management by CityLink Archived

100 E. 1st Street Winston-Salem, North Carolina Show on Map Hide Map
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Reporter

Issue ID:

986634

Submitted To:

Forsyth County

Category:

Citizen Suggestion or Comment

Viewed:

2084 times

Neighborhood:

Winston-Salem

Reported:

on

Service Request ID:

14-00085460

Service Request ID:

14-00084293

Service Request ID:

14-00082965

Service Request ID:

14-00082757

Service Request ID:

14-00082638

Description

When citizens report issues, those issues are regularly closed without clear and helpful communication by CityLink staff. This leads to puzzlement, frustration, and disappointment by citizens who cannot understand why an issue was closed without being fixed. This has been an issue for some time and suggests that there is a real problem with training and with understanding the systems that CityLink staff and citizens are using. As many times as citizens have expressed shock and asked further questions on issues, without CityLink staff providing any helpful response, one would think that someone in CityLink leadership would regularly monitor issues reported on SeeClickFix or the CityLink311 app, and take corrective action to improve communication. This remains a great disappointment in how this service is run.

also asked...
Q. My suggestion is:
A. Improve issue management and communication by CityLink personnel when citizens use SeeClickFix or the CityLink 311 app.
Q. My suggestion:
A. Improve Service
Q. Continue:
A. See, for instance, the comments on Issue 954496: https://seeclickfix.com/issues/954496-streets-repair. It has been closed and quickly archived even though, as of today, the reported issue remains a problem and is getting worse.

39 Comments

Comments are closed for archived issues.