Request has been forwarded to The Department of Public Works for further investigation. The request has been placed in the system for sidewalk repairs. Please note- Mgmt team states that there is a two to three year repair list for sidewalks and curbs. Please continue to monitor request using CRS#20020920196. Updates or follow up can also be conducted by dialing the Richmond Customer Care Center at 804-646-7000.

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5/27/2014 - Richmond Sidewalk Mgmt Team (20020920196) finished out inspection for this location and noted as of 10/9/2013 that 1-2ft X 2ft section of sidewalk will need repair. The tentative schedule for completion is before October 2020. Please understand that SeeClickFix is setup for quick fixes in the City of Richmond that can take place more immediately once entered onto SeeClickFix. Sidewalk maintenance most times will take more than one year or two years for maintenance to take place once the safety inspection is executed. This is due to the size of the crew and the volume of tickets that must be prioritized and worked. Please call the Richmond Customer Care Center at 646-7000 with the request number so that updates and follow through can take place

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

5/30/2014 - Taxpayer, thanks for your communication with Richmond Government. This is the tentative turnaround schedule. This may be based on a composite of volume of requests on file, size of crew, weather, funding, etc. Please understand that sidewalk maintenance most times will take more than one or two years for maintenance to take place once the safety inspection is executed. Again, this is mainly due to the size of the crew and the volume of tickets that must be prioritized and worked on.

We have asked that citizens become accustomed to placing sidewalk requests onto the Citizens Request System (CRS):

http://eservices.ci.richmond.va.us/applications/citizensrequest/frmNewEntryType.asp

to keep an eye on the progress of the CRS ticket for sidewalk maintenance.

At this point if you need to add additional information or follow through on your request, you are able to call the Richmond Customer Care Center at 646-7000 with the request number (20020920196) so that updates and follow through can take place

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt