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I am wondering how common this is. I have had two hangups at 911 myself. I don't know what idunn's comment is supposed to suggest. there is no more direct a call to NHPD than to dial 911 and there should be no more monitored, audited and managed call than a call to 911.

I recently filed a FOIA for recoirds of two 911 calls that were cut off. For one of them, the then-supervisor sent a written record of the call, confirmed the issue, thanked me for bringing it to his attention and apologized, but no explanation for how it happened. They are supposed to call back calls that get disconnected. They answered it, it existed on their radar, they did not call back.

For the other one, they can't find it at all, even though the phone was answered.

So,when it happened a second time I filed a request under the freedom of information act and have received some more information but not all of it yet.

One thing I have noticed hust going through this process is that they ignore these calls unless someone brings it to their attention, which isn't right. And it raises the question too, whether they ignore all lost calls or only some -- there are far more questions than answers at this point.

If you called 911 and were told you were being transferred to New Haven, then you reached another Public Safety Answering Point (PSAP) other than New Haven's first - most likely the state PSAP (where calls from state property such as the highway are routed first). Whichever 911 center you have a problem with, let the director of our PSAP know at 203-946-6234. Please include the time of the problem and any other identifying features (phone number, address, etc). All calls are recorded, and we can easily track down whether there was a problem in most cases. Identifying problems help us improve our procedures, training and, in some rare but necessary instances, manage out people who are not suited to this critical work.

Hi, I don't know about Claire, who posted this SCF issue, but I can tell you about mine. The problem was not the state police PSAP. It was City of New Haven in both instances.

one was a few years ago, state police answered and transferred to new haven. New Haven fire answered and transferred to New Haven police. I have gotten some records of this, but it looks like I am going to be filing to FOI commission for more. (In those days Fire/Police were a two-step process -- no longer that way)

The other one was answered by New Haven but they can't find it because it would involve listening to three or four hours of calls, (Might be able to do that with headphones while working on other things?) because of technical issue recording the number the call originated from.

The first call was on a crime in progress -- a dirt biker riding on a sidewalk circling me menacingly when I was walking on the sidewalk. He did not stop and go away until I started dialing 911. Yes, dirt bike going round and round me, on the sidewalk.

The second call was shots fired.

State police PSAPs, some or all - not sure how many there are or if there is just one state pd dispatch - locks your phone in. You can't end the call without powering down the cellphone.

Answer provided.