Hi! I do not see a request for this address and issue in our system. I have placed Service Request 1118336224 in case repairs have not been done since the reporting date. Thanks for informing us of this.

Is there a fix date? What is the exact 311 wording in your system for "estimated fix date" or "timeframe."? I want to make sure our Candler Park Neighborhood Organization is using the same lingo you are. Thank you.

Never mind, I see elsewhere that you use "target resolution date". What is the target resolution date for this issue?

Yes, we use target resolution date and for this issue it is 05/30/18 at the latest.

This is City tree root issue, trip Fall Hazard, sewer line intrusion, ADA compliance.

https://s3.amazonaws.com/ugc.seeclickfix.com/transient_files/152031/37d88afc0089d950b8072ae4699585fa3005d317/image.jpg

Hi! Are the recent pictures you posted at this same location?

Yes. I'm not the original claimaint from 2013. My posts are from 4/21/18. It's under a city-streetside-tree and very shady, so I'm unable to take a picture in full sun. Sorry.

I'm keeping a database for the Candler Park Neighborhood Organization, which department is fixing this issue? #candlerparkneighborhoodorganization

Ok, no worries about the photo! Was just unsure if this was for a separate location due to the difference in pictures. Thanks for the clarification.

This will be handled by the Department of Public Works.

Here is the Google Maps streetview. Google Maps is showing this address as 1244 Druid Place NE. The original claim states 1254 Druid Place NE.

Thanks for the updated information! I have corrected the address on the Service Request.

Tomorrow is the target resolution date. Are we still on schedule?

Hi! I pulled up the request in our system and see that the request is still in progress. If it is not completed by tomorrow evening, please let us know so that we may escalate it for you.

I see that it was marked with white arrows but never resolved. It's past the current target resolution date, the original claim date was in 2013. Can we escalate?

Yes we can! Just created escalation request #1121796347 regarding this issue.

Is there an escalation resolution date? Still not resolved.

Hi! We do not have a resolution date for this escalation on our end. I will reach out to the Department of Public Works to see if they have an estimated time of completion.

Still not resolved. Any date?

Hi! I haven't heard back from the department. I will reach out again today.

Please disregard the previous message, they responded and stated the inspection SR for 1244 Druid Place has been completed, hence white spray paint arrows, however they are in communication with the Arborist department to get prior approval for this repair due to the large tree in the right of way.

Good to know, thanks.

You're welcome

Thank you.