sick

unfortunately dispatch thinks that they are the police and they like to determine what crimes merit investigation. I asked Rob Smuts & Chief Lewis to use tracking software to let citizens see what calls come in (like our lesser known cousin New Haven, Indiana) and they instead wanted me to look at a stupid software program that doesn't report out.

They know the dispatch stinks on ice. They know it's absolutely abysmal and horrid. However, they are absolutely unwilling to let it become public knowledge that the dispatchers are rude, ignorant, and out of line with callers.

So is this an open issue, or a commentary on the police department?

I too have had problems with the dispatchers at NHPD. They are rude and dismissive. Recently I filed a complaint with internal affairs about a bigger problem I had with NHPD. I mentioned that it was difficult to get the officer on my case to return my calls and that I'd left several messages. The internal affairs officer (who was incredibly professional) said that I was lucky to get a return call. She said that the dispatchers hand-write notes (on paper!) and physically hand them to the officer. If the officer and the dispatcher don't overlap, they often just get thrown away. This is obviously a big digression from the issue you raise, but there are apparently huge problems with this system. It's like they're living in some very lazy version of the dark ages.

Anyway, i hope that you will file a complaint. The link explaining how to do this can be found here: http://www.cityofnewhaven.com/police/Divisions/InternalValuesEthics.asp . I'm sure it won't amount to much but at least it will be one more complaint about this horrible system.

Your case is just ridiculous. In the end it will require more work and time and money from the police and many other people. such a shame.

@resident: it's an open issue that involves the police department and their lack of response to solving a crime and preventing further criminal activity. some discussion of the police's mishandling of the situation and similar problems that others have experienced seems warranted.

I would never rely on the police to care for my property, and would have paid to have my car towed home right away. Your story is a good warning to others to do the same. A person could take photos of the car in situ as evidence, rather than think the PD would help you. I always get treated like I am wasting the dispatcher's time when I call to report issues in my neighborhood. It's like they are trying to be rude and dismissive and condescending in order to get taxpayers to stop calling.

As of 2013 City departments have begun to review, acknowledge and respond to SeeClickFix issues. Since your issue is in the category titled "No Service Request" and was submitted prior to 2013, we are going to close and archive it. If this issue still requires City attention, please report as a new SeeClickFix issue. Thank you.