The Postal Service spends millions on a Mystery Shopper program, yet they want your "brick and mortar" experience to be as inconvineint as possible.
They have cut staffing to below acceptable levels because they want you to buy postage, use Click & Ship, change you address, and arrange for carrier pick-up of your packages on line. Then they complain that people are paying their bills and communicating with each other while on their computers instead of using the Postal Service.
Not too bright.