Description
Go to 311.dc.gov and try and report a problem that is not located at a specific address or at an address that is in the DC database. Go ahead, just try it. For example, I have tried repeatedly to report pedestriant safety program (crosswalk) signs that need to be replaced at two intersections near my house.
I should be able to to do this at 311.dc.gov. Of course, I can't. The website doesn't allow intersections to be reported. Neither does it allow an address that isn't keyed to a specific house. Furthermore, it automatically 'validates' the address information you put in, usually changing NW to NE, in my case. Also, it really really wants a +4 zip code.
It is, for all intents and purposes, broken in the same way that 911 is broken: if you need to report a problem that is not at a very specific and known address (i.e., a house), then you're out of luck.
Go ahead, try it. Try and report a problem with an intersection. Go ahead, try it, and see what happens. I'll wait here for you.
3 Comments
mwander (Registered User)
311 is setup to recognize all intersections within the District of Columbia. I entered a few SRC requests this morning using intersections.
For example, you could type:
Massachusetts and 19
When you press validate, SRC will confirm that the following is a correct intersection:
19th Street SE and Massachusetts Avenue SE
You can do this for any intersection in the District.
Please try this out and if you need additional help, put a comment here and we can figure out a way to get in contact with each other.
Anonymous (Guest)
Closed mwander (Registered User)