Thank you for contacting the Department of Public Utilities.

We do show the ticket is still open. There is no estimated date of completion. You can follow the progress by going to www.seeclickfix.com and entering your ticket number in the search issue field.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Service

From: Janie Singletary [mailto:janie@mckinnonharris.com]
Sent: Wednesday, November 16, 2016 10:16 AM
To: DPU - dpucustserv
Subject: Ticket#3019981 for debris pickup
Importance: High

Dear Richmond,

I talked with the very nice Casey on Oct.24th about picking up a debris pile at the corner of my property. She said that it would be 2 or 3 weeks before they could get to it. Since it has been almost a month I thought I would ask that someone look into this and make sure that I am on the schedule for the debris pickup.

With Thanksgiving on the horizon, it would be nice for this pile to be gone!

THANK YOU so much!

Kindest Regards,

Janie Baugh Singletary
Director of Client Services
McKinnon and Harris, Inc.
1806 Summit Avenue
Richmond, VA 23230
Phone: 804-358-2385

Thank you for contacting the Department of Public Utilities.

We show the ticket is still open. We do apologize, but it is taking longer than usual to pick up the items.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Service

From: Janie Singletary [mailto:janie@mckinnonharris.com]
Sent: Tuesday, December 06, 2016 3:12 PM
To: DPU - dpucustserv
Subject: Re: Ticket#3019981 for debris pickup

Dear Richmond,

Can you please advise me of the status of this pickup and when it is scheduled? Since we are now in December and I organized this on Oct. 24th I was hoping it could be handled by now. It is not attractive sitting there!

I am unable to make the clickfix site work at all, so that did not help.

Thank you so much for taking care of this for me.

Kindest Regards,

Janie Baugh Singletary
Director of Client Services
McKinnon and Harris, Inc.
1806 Summit Avenue
Richmond, VA 23230
804-358-2385phone
804-355-7022fax