Description
The utility pole on the corner of Knollridge and Toll Gate Rd. fell in January 2016. A new pole was installed, but the old one remained. When we called Huntsville Utilities, we were told they had to leave it up because other utility companies were connected to it. It was left, roped off by caution tape (which was finally removed a few weeks ago by the Knollridge HOA).
When we finally complained to Huntsville Utilities publicly--on their Facebook page--they admitted that the City of Huntsville had a program to coordinate among utility companies in situations like this, and that it would be taken care of. However, five months later, the pole remains. When we ask about it,, they just say they are working on it.
This has been an ongoing issue for nearly a year. We need to have it resolved now.
18 Comments
City of Huntsville (Verified Official)
Lora (Registered User)
Laurie (Registered User)
Acknowledged Huntsville Utilities Street Lights (Verified Official)
Thank you for contacting the Huntsville Utilities with your service request. Your inquiry is being processed, and one of our departments will respond as soon as possible.
Thank you,
The Huntsville Connect Customer Service Team
Huntsville Utilities Street Lights (Verified Official)
Thanks
Huntsville Utilities
Laurie (Registered User)
Huntsville Utilities Street Lights (Verified Official)
Thanks Huntsville Utilities
Lora (Registered User)
Lora (Registered User)
Lora (Registered User)
Huntsville Utilities Street Lights (Verified Official)
We have contacted them again regarding this.
Thanks
Huntsville Utilities
Huntsville Utilities Street Lights (Verified Official)
Laurie (Registered User)
HSVcitizen2020 (Registered User)
HSVcitizen2020 (Registered User)
Huntsville Utilities Street Lights (Verified Official)
Huntsville Utilities cannot remove or relocate equipment that does not belong to Huntsville Utilities. We have sent reminder to Comcast to move their line. You may contact them as well to ensure notification.
Thank you,
Huntsville Utilities -ML
JBurton62828 (Registered User)
Closed Huntsville Utilities Street Lights (Verified Official)
There is still a Comcast line attached at this pole. We have sent reminder today (2/14/18) to Comcast to have their lines moved to the new pole. Huntsville Utilities cannot remove or relocate equipment that does not belong to Huntsville Utilities. We are now closing this issue. Please contact Comcast at (706) 233-7066 in regards to this issue.
Thank you,
Huntsville Utilities - ML