Dear DPU Customer:

Thank you for providing the information requested by the City of Richmond’s Department of Public Utilities.

There is an open ticket for bulk pickup. We do apologize, but it is taking longer than normal due to the large number of requests. The ticket number is 2803692. You can follow the progress by going to www.seeclickfix.com and entering your ticket number in the search issue field.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Care Call Center

From: Carol Bowen [mailto:Cjb2265@verizon.net]
Sent: Saturday, September 17, 2016 2:43 PM
To: DPU - dpucustserv
Cc: CityWebManager
Subject: Debris pile Phone: 8043202265

From: Carol Bowen
Email Address: Cjb2265@verizon.net
Mail Address: 4100 southampton rd
Richmond, va 23235
Message:
2 nd request. Please come pick up the pile outside my house between me at 4100 and my neighbor at 4132 Southampton Dr. This is a joint pile. There are also a few debris piles on the street if you would get them also. Its all tree limbs from the July storm. Thank you

Dear DPU Customer:

Thank you for contacting the City of Richmond’s Department of Public Utilities.

We do apologize for any inconvenience. We have reopened the ticket. The ticket number is 2803692. You can follow the progress by going to www.seeclickfix.com and entering your ticket number in the search issue field.

Should you have questions, please feel free to contact us for assistance at (804) 646-7000. Our hours of operation are 7:30am-5:30pm Monday-Friday.

Sincerely,

DPU Customer Care Call Center

From: Carol Bowen [mailto:Cjb2265@verizon.net]
Sent: Monday, September 26, 2016 12:36 PM
To: DPU - dpucustserv
Cc: CityWebManager
Subject: Tree limbs and debris Phone: 8043202265

From: Carol Bowen
Email Address: Cjb2265@verizon.net
Mail Address: 4100 southampton rd
Richmond, va 23235
Message:
Sunday morning at 8 am there was acity truck on our street stopping to pick up the pile of debris They left and did not pick up any of it nor the other piles on the street. This is a total waste of tax payers money. I have had the order in since the july storm. Please put us back on the list at the top plus the house on 4025 southampton. The city should be ashamed of themselves. They stopped right outside my driveway, looked round and got back in the truck and kept going. It is a joint pile between me and my neighbor on the right of the driveway that was clearly in their sight.

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