Description
It seems that See Click Fix is blocking updates that I am trying to make on an issue I posted.
I am always careful to be civil in my comments. The message that appear says that my comment is "held for moderation". I contacted See Click Fix 24 hours ago, but they have not responded. Now when I try to post, there is no message, but my post does not appear.
It's very kind of unsettling that a system the city has purchased for reporting problems is blocking people. I really hope that this is just a technical error, but it is a huge problem that the vehicle that the city has provided for reporting problems, many of which can have implications for health and safety, might be blocking users, or that no one is at the helm to address problems. Has anyone else had this experience?
11 Comments
Josh (Registered User)
Participant (Guest)
silencedbythematrix (Guest)
RFM
XYZ (Registered User)
neighbor (Guest)
BenHV (Registered User)
RFM (Registered User)
The problem is that my posts were blocked, supposedly to be moderated, but more than 24 hours have gone by, and it seems that no one is monitoring, or I assume the post would have been accepted.
It is important to remember that SeeClickFix is not a private service, like Facebook or Instagram, but rather is a paid service provided to the citizens as the communication channel for city administration. In fact, it substitutes the older system that the city had in place.
Someone suggested that there is no one working at SeeClickFix during the weekend. I hope that's not the case. A system that automatically blocks posts, and is not monitored from Friday afternoon until Monday morning is not an adequate system for a medium-size American city in the year 2016. I would also home that someone from the City departments also monitors the posts for any issues that can't wait until Monday.
RFM (Registered User)
BenHV (Registered User)
I was also blocked on my comment over the weekend if it makes you feel better. Seems like the system was hyperactive.
If cities were to pay more money for the service it might be possible to staff 24/7. Something to consider.
XYZ (Registered User)
Closed RFM (Registered User)