Description
Storm drain colapsing 1200 block Rosalie at Caroline St SW corner. A tree root is causing the storm drain to break and collapse water is not draining during minor storms either.
also asked...
Q. Please describe in detail the issue.
A. Storm drain colapsing 1200 block Rosalie at Caroline St SW corner.
A. Storm drain colapsing 1200 block Rosalie at Caroline St SW corner.
15 Comments
Acknowledged City of Houston 311 (Verified Official)
Closed City of Houston 311 (Verified Official)
Service Request Referred
101002166556
JustInHou (Registered User)
Reopened Cynthia (Registered User)
Acknowledged City of Houston 311 (Verified Official)
Closed City of Houston 311 (Verified Official)
Service Request Referred
101002166556
JustInHou (Registered User)
Reopened Cynthia (Registered User)
Acknowledged City of Houston 311 (Verified Official)
Closed City of Houston 311 (Verified Official)
Service Request Referred
101002166556
FXC (Registered User)
Support Official 2 (Registered User)
Justin/Cynthia - the user FXC is correct - if you go to the map, you can click the dot and it will show the the steps the city has taken so far, and the date it occurred. I'm not sure why they are renumbering the requests - maybe that happens when the request is passed from Midtown's SeeClickFix to the City of Houston 311. I have more experimenting to do.
Darcy Lefsrud - MMD Board of Directors
311HITS (Verified Official)
SeeClickFix website and City of Houston smartphone app case submittal info:
Cases (issues) that require additional investigation may result in the original case being closed, and another case being opened if actual work is deemed necessary. The city is working on a solution to provide a link between these connected cases so a citizen may track their issue beginning to end. As each department handles case requests differently, the information contained within the 311 Case Management system may not always reflect all the information about a particular case.
A "Re-opened" case only opens the SeeClickFix issue for comments on the website. It does not re-open the case within the City of Houston's 311 case management system. To follow the progress of an issue, refer to the Houston 311 case reference number when contacting the city. Only the original submitter can then re-close a re-opened case.
Once the cases are closed within the Houston 311 Case Management System, the issues are automatically "Closed" on the SeeClickFix website. The cases can be followed not only by calling the Houston 311 Help & Info line, but also through the newly released Houston 311 website's mapping application, http://www.houston311.org - case information is updated hourly. This new feature allows citizens a view into not only their cases, but also all cases within any area of Houston. New case creation dates and due dates can be also be seen using these features.
311HITS (Verified Official)
SCF does have their own numbering system. The COH has a Customer Request application that also has its own numbering system.
As an example, the SCF case might be: http://seeclickfix.com/issues/2450487 , and the COH 311 case is 101002166393. COH then combines the 2 numbers into: 122729-101002166393 as the case reference number. Generally, this is more explanation than a day to day citizen needs, thus we simply create, address, service and close cases. SCF helps the citizen facilitate creating service requests; and the best source of information on those requests is the COH website map. You can enter the COH case number in the search box, and go directly to the case information.
http://mycity.maps.arcgis.com/apps/webappviewer/index.html?id=b66f25df99b84620a8d7cdb38ec2223b&level=14
JustInHou (Registered User)