We received your issue. We will investigate and address it as soon as we can. Thanks for reporting.

We are closing older snow issues in order to get ready for winter season 2017 -2018. We reviewed snow issues from SCF along with our field notes and adjusted where we can. Thanks for reporting and helping us plan for this coming season.

Please tell us specifically how your review of snow issues from SCF along with your field notes will affect our plowing issues on Tour Ave., Valley Ext., and West Rock Avenue for the 2017-2018 winter season. I need to know what to expect from Public Works. We are not asking for anything more than the same attention to snow plowing that you offer the othe streets in our neighborhood. Respectfully, I ask you to please respond with more than your generalized, non committal statement dated 12/7/2017. Thank you.

You can expect us to do the best job possible with the resources we have available during this 2017-2018 season. You can also expect our weather to be unpredictable. This issue from two years ago -February 6, 2016- notes "icy" conditions which came from 2 days of temps in the mid 40's-50's and a sudden change of temps to 20- 30's and snow. It definitely complicated operations for all 223 streets in the city. You can still expect us to prioritize streets - emergency snow routes and main arterials. You can always expect us to put public safety first.

Being a "one way narrow street" Tour Avenue needs a smaller plow truck as do close to 30 other streets in New Haven. We do plan for that logistic but we can't always plan for cars to be off the street when we are in your neighborhood.

Sorry to be so general but each snowstorm and, obviously location, present their challenges. We can plan but as noted, so many factors play into the outcome. Did last year - 2016-2017 winter season find Tour Avenue faring better?

I am providing the link to our snow page on city website: https://www.newhavenct.gov/gov/depts/pw/snow_removal.htm Though it too is general it provides our approach we use to ensure the safety of all our residents. Hope this helps. Thanks

I sincerely want to say 'Thank you" for your reply. I do have a better understanding of the challenges these storms impose on Tour, Valley Extentsion and West Rock. Since you asked me how we fared last yea, I would say that the pattern we see is this: plowing is done very early in the storm, when there is nothing much to remove, and then later in the storm, and after the storm has passed the plows do not return when the storm ends and these streets need one more good plowing. I'm not going to assume I know more about your work than you do, but I will say that what I see happening is that an enormous effort to plow is made when there isn't much to plow, but when we really need plowing at the end of the storm, the plows don't return again. I understand that other main arteries need attention first, but I also mean that these 3 streets never get plowed again. It as if those early plow drivebys are all we are alloted. We need attention after the storm too. Believe me, I understand there are limitations with the departments number of trucks and budget constraints. I felt your reply was geniune. I hope you read my replies as geniune, and that together we can make the plowing more effective for everyone this year.