XYZ, This goes to the right department in City Hall

How many times have you contacted the landlord about this problem? Keep track of every time you have contacted the landlord, ie date, time, result of conversation, etc. If you have contacted the landlord and nothing has been done, or promises broken, then call the mayor's office and LCI.

Ben

It may go to the right department but do they always acknowledge an issue.

Landlord fixed the issue!