Your concern has been received however this is an existing request already in our system. The controlling reference number is CRS#-20020984592. Please use this new number when calling to inquire about the status. This request was forwarded to the Department of Public Works for review, handling, scheduling and appropriate action. If you have any further questions, please feel free to contact customer care at 804-646-7000 and reference the CRS#. We appreciate your communication that helps us in “Building The Best Richmond” together.