Dear Constituent,

Thank you for contacting the Mayor's Hotline about graffiti removal. Your service request, opened on 4/24/12 at 7:28 AM, is case number 101000411993.

Our Graffiti Busters unit will investigate your report. If the report is of graffiti on private property, we will contact the owner directly to secure a signed liability waiver. If you are the owner, please click on this link: http://www.cityofboston.gov/propertymanagement/pdfs/graffiti.pdf to download a waiver. Most removal requests are addressed within 30 days after the receipt of the waver.

Property owners should fill out the waiver and mail it to:
Property & Construction Management Department
Boston City Hall, Room 811
1 City Hall Plaza
Boston, MA 02201

Or fax to: 617-635-3284

If you have any questions about the case, please contact the Mayor's Hotline at (617) 635-4500. We are available 24 hours a day, seven days a week to answer any questions or handle any City service issues you may have.

You can also track the status of your request online by going to the following site: http://www.cityofboston.gov/mayor/24. Just enter the case number and the email you used to submit this request.

Sincerely,

Mayor's Hotline Staff

THANK YOU!! The graffiti in the ally behind 14-18 Wellington Street was cleaned away yesterday! I thanked the cleaning team and hope they will return to deal with all that has appeared on the SouthWest Corridor - wall, sidewalks, and lamp posts. This is a wonderful service.

Issue Closed

Dear Constituent,

Thank you for contacting Mayor Menino's 24-Hour Service regarding Graffiti, which you reported on 4/24/2012 7:28 AM, located at 18 Wellington St, Roxbury, MA, 02118.

The Property Management Department has reported to us that this case was resolved on 5/15/2012 11:59 AM, noting:

Case Resolved
This request has been compleetd and 410 & 412 Massachusetts Avenue were done.

If you have questions, or feel the issue has not been resolved to your satisfaction, please let us know immediately by calling 617-635-4500 or by replying to this email.

Mayor Menino appreciates you taking the time to report this issue. Your engagement helps make our neighborhoods even stronger. If there is anything else we can do, don't hesitate to call or go on-line to - www.cityofboston.gov. We're available 24 hours a day, seven days a week.

Sincerely,

Mayor's Hotline Staff