Your concern(s) have been received and forwarded to the Department of Public Works and the Department of Public Utilities; for the concern of the overgrown bushes the reference number for this concern is (CRS#20020981199) and for the concern of the missing manhole cover the reference number is (CRS#20020981200) the concern(s) were forwarded to the appointed departments so that proper inspection and handling can take place accordingly. If you have any further questions, please feel free to contact us at 804-646-7000 to speak with a customer care representative; please reference the CRS #'s . We appreciate your communication that helps us in “Building The Best Richmond” together.