You really should take a more responsible approach to the issue. Perhaps it's not your direct responsibility but you should do the right thing and pass it on to the correct agency since both agencies fall under the City of Richmond. The "not my problem" syndrome is part of the reason Richmond city employees perform so poorly.

The Property Maintenance Division for the City of Richmond has received your complaint; however it appears that this request is a service that is handled by the Department of Public Works. We are closing this issue and for further information and processing, you may wish to contact them at (804)646-6430 and reference CRS#20020981132. Thank you.

I respectfully ask....why doesn't the Property Maintenance Division of the City of Richmond call the Department of Public Works at 804-646-6430 - city department to city department?

...and why is the phone number for Public Works in your 6/30/15 answer a different phone number than the one you listed in our 7/1/15 reply?

The Property Maintenance Division for the City of Richmond has received your complaint; however it appears that this request is a service that is handled by the Department of Public Works. We are closing this issue and for further information and processing, you may wish to contact them at (804) 646-6430 Thank you.

You keep closing this issue and posting a canned response. Obviously the issue is not closed. Whether it goes to property maintenance or public works, it goes to a city agency, which is the point of this website.

The Property Maintenance Division for the City of Richmond has received your complaint; however it appears that this request is a service that is handled by the Department of Public Works. You may wish to contact them at (804) 646-0999. Thank you.

Dear Property Maintenance Division for the City of Richmond:
I know from experience on this site that the Department of Public Works also receives requests here.
Please stop closing an issue that isn't yours, and instead ask that department to respond. You are continuing to damage an already poor public relations reputation.

The Property Maintenance Division for the City of Richmond has received your complaint; however it appears that this request is a service that is handled by the Department of Public Works. We are closing this issue and for further information and processing, you may wish to contact them at (804)646-6430 and reference CRS#20020981132. Thank you.

City of Richmond:
You are continuing to ignore anything that has been said here.

The Property Maintenance Division for the City of Richmond has received your complaint; however it appears that this request is a service that is handled by the Department of Public Works. We are closing this issue and for further information and processing, you may wish to contact them at (804)646-6430 and reference CRS#20020981132. Thank you.