Description
I WROTE TO YOU OVER A MONTH AGO--THE LAST STREET LIGHT ON THE LEFT BEFORE THE OB PIER STARTS HAS BEEN OUT FOR A WHILE. THE PROBLEM IS THERE IS A LOT OF NEPHARIOUS ACTIVITY WITH THE TEENS AND DRUGGIES HERE AND THEY ARE COLLECTING AT A HIGHER RATE DUE TO DARK AREA. ALSO--MY DAUGTER TRIPPED ON A WALK WITH THE DOG IN A HOLE SHE COULDNT SEE IN THE ROAD DUE TO DARKNESS AND SO DID SEVERAL OTHERS ---PLEASE FIX RIGHT AWAY--THIS IS DANGEROUS ON MANY LEVELS
9 Comments
HOLLY SCHOENKNECHT (Guest)
please repair street lamp at the head of the beginning of the ob pier--has been out for ages and is dangerous at night
City of San Diego (Guest)
We appreciate your active interest in your community. We will be able to better serve you as you submit your concern here: http://apps.sandiego.gov/streetdiv/ or call our 24 hour Customer Service line at 1-619-527-7500.
Alex Maitre
City,
Request you contact the SeeClickFix Government Partnership Director, Mr. Jeff Mooney (jeffm@seeclickfix.com) or 203-254-0777. The City of San Diego signed up to use SCF and thus, from my standpoint, it is a perfectly acceptable method for citizens to report issues. Mr. Mooney would be able to tell you who made that decision - that gives you "top cover" to receive inputs via SCF, a method far faster and more convenient to the citizens of the city.
Your website is not user-friendly. Inputting jobs is manually-intensive and, because there is no ability to attach a photo, we have to type more words to explain the problem. Attaching a photo tells the story without requiring the citizen who is reporting the issue to 1) go home and log onto his computer (because we can't use your website unless we are sitting at a computer) 2) write a descriptive description of the problem when a photo tells the story far better. Without that photo you have to send a guy out to the site to even figure out what is going on.
More importantly, SCF is also more convenient to the citizen because it does not require him to determine who in the City he is supposed to contact ("for stomrwater issues call X, for road striping issues call y, for road repair call z". That is a non-user-friendly method, particularly when there are multiple problems in play. When that is the case the citizen should not be responsible for coordinating the response - that is a recipe for citizen disengagement and inefficiency. The CITY should handle the routing. That way the citizen just reports it in SCF and the CITY figures out (probably mostly based on the photo) who is going to fix it.
Bottom line, I think you need to embrace the method the citizen perfers to use to identify an issue, not steer us to your method, particularly when the city itself has embraced this method. Your method should be one of several acceptable methods.
Holly cared enough to do her part here. Please honor that commitment to the community and fix this issue.
Thank You!
Alex
City of San Diego Street Division (Guest)
We appreciate your active interest in your community. We will be able to better serve you as you submit your concern here: http://apps.sandiego.gov/streetdiv/ or call our 24 hour Customer Service line at 1-619-527-7500.
Alex Maitre
Unable to tell if this is fixed since it is still daytime, but here is the light Holly is speaking of.
Alex Maitre
Also, the location tagged in this job (Niagara St) is not correct. It is at the far western end of Niagara AVENUE right next to the pier, west of Bacon Street.
City of San Diego Street Division (Guest)
We appreciate your active interest in your community. We will be able to better serve you as you submit your concern here: http://apps.sandiego.gov/streetdiv/ or call our 24 hour Customer Service line at 1-619-527-7500.
City of San Diego Street Division (Guest)
We appreciate your active interest in your community. We will be able to better serve you as you submit your concern here: http://apps.sandiego.gov/streetdiv/ or call our 24 hour Customer Service line at 1-619-527-7500.
Closed holly schoenknecht (Guest)
the street light is fixed--thanks!