The item has not been taken care of, thus the ticket should not be closed. Just because an issue is forwarded to another department doesn't mean the ticket is satisfied.

Thank you for your comment.This concern has been forwarded to the Department of Public Works for their review, handling, scheduling and appropriate action. Your concern has been placed in the CRS system for the appointed department to begin the process. If you have any further questions, or want to check the status or updates for this concern please feel free to contact us at 804-646-7000 to speak with a Customer Service Representative please reference the (CRS#20020979496) when inquiring about this concern. No updates for this concern will be keyed on this SeeClickFix site which is why the issue is being closed on this site. We appreciate your communication that helps us in “Building The Best Richmond” together.