Thank you for reporting your issue to ABQ 311! We are marking this issue as closed as we have notified the appropriate party of your complaint. The process to complete your request has begun. If you notice that this request has not been addressed in 4 days, we would encourage you to reopen this ticket. Thank you again for your request and for helping us make the City of Albuquerque an even better place to live.

I sent in two requests about lots not far from there, across Tramway, about 2 months ago because the overgrowth was impeding traffic visibility (my son is learning how to drive). They were both "closed" immediately, like this one and the trees and brush are still hanging out in the road. I don't like the fact that the issues are automatically closed before a result is seen.

The City of ABQ has received this issue. It is registered as service request #13431227 .

Thank you for reporting your issue to ABQ 311! We are marking this issue as closed as we have notified the appropriate party of your complaint. The process to complete your request has begun. If you notice that this request has not been addressed in 4 days, we would encourage you to reopen this ticket. Thank you again for your request and for helping us make the City of Albuquerque an even better place to live.

I must agree with Ken's feedback. It seems to me that these issues are "closed" immediately. Not only is it impossible for an issue to be immediately resolved, but I see no indication of the action that has been (or will be) taken.

Apparently this is a very automated process. When I click on "311 Citizen Contact Center (Verified Official)" I get the following:

311 Citizen Contact Center

Rank: "Jane Jacobs" • Civic Points: 24,525

Can someone (provided a real person reads this) please explain what this means?

The City of ABQ has received this issue. It is registered as service request #13431521 .

Thank you for reporting your issue to ABQ 311! We are marking this issue as closed as we have notified the appropriate party of your complaint. The process to complete your request has begun. If you notice that this request has not been addressed in 4 days, we would encourage you to reopen this ticket. Thank you again for your request and for helping us make the City of Albuquerque an even better place to live.