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Frequently Asked QuestionsAbout the Website How do people (SeeClickers or SeeFixers) find out about the website? We believe that SeeClickFix is more useful the more people who use it. We work hard to spread the word. Traditional media has covered our efforts via TV and newspapers. You may also find us mentioned on blogs and email listservs. There are a number of volunteers who get the word out - we call these people SideClicks. You, too, can share SeeClickFix with your friends, family and community. If you have other ideas for us, please let us know. When I SeeClick, who does the Fixing? There are an amazing amount of people and organizations who are paid to attend to the issues you face. Any many more that organize themselves on a volunteer-basis to address issues in the community. When they are notified of a specific issue that falls within theirresponsibility , they often are pleased to be able to address it. We have also seen that having a listing of all the issues can help a fixer prioritize among various different issues. We have built the website so that anyone can do the fixing. The basic tools to take responsibility are provided for free. Click on SeeFix, draw a watch area and then get alerted when something is reported in your area. You can fix the issue in the real world or organize someone else who can. Also, anyone can volunteer digitally by getting issues reported to the right place by creating watch areas for others. Who closes issues or marks them as resolved? Anyone can update an issue to closed. Most often the person who reported it or the one who resolved it will update the issue with closed. If you notice an issue that is in the wrong state, feel free to update it. What happens if someone posts obscenity, junk or advertisements in an issue? We have a strong community ethos and human moderators to control excessive and possibly fraudulent issue reporting. If you notice an issue you believe to be inappropriate, please email team atseeclickfix.com with a link to the issue and/or the issue number. To date, there has been little to no vandalism of the website. What data do you collect and what do you do with it? One of our values is transparency. We publish the details of all the issues right on the front page of the website. We report issues to fixers whenever possible. If you're interested in gathering statistics on issues, we suggest using the advanced search feature. If you have requests for moresophisticated reporting or datamining, please let us know. About Emails Do you share my email address or make it public? We will never share, sell or make public your email address without your permission. To date we have not done any of these things. One area we are considering is having an option to publish email addresses with public watch areas. We would only do this if it was clear that you wanted the email address to be published. Can I enter someone else's email address on a SeeFix watch area? Yes. Since every email alert we send has a delete link, we belive that it is appropriate to enter a public official's work email address into a watch area you create for him/her. We ask our users to only do this in good faith where you believe the public official is responsible for the associated issues and would like to know about them. Malicious or prank use will not be tolerated. How do I opt out from receiving SeeClickFix emails?
About the Company Who pays to develop and fund the website? Our start-up costs were self-funded by the the founders. We also continue to cover most of SeeClickFix's expenses from our pockets. As we start to add more professional and paid features, we hope that revenue will grow to cover our expenses. How does SeeClickFix make money? Our goal is to always provide the basic level of SeeClickFix features for free. We're excited about providing technology to empower citizens, origanizations and governments to improve their communities. We have a Professional version of the website we will soon unveil which will be availible for a monthly fee. We also are open to working with SeeFixers to provide data feeds and other services that help them address issues more quickly. Why do people in New Haven think they can fix my town? How do you know what's good for us? The short answer is that we don't. The somewhat longer answer is that we believe that by providing tools to local citizens and organizations, we can help make it a little bit easier to improve your community. SeeClickFix won't be the ones identifying or fixing the issues. We won't magically make your neighborhood nicer, safer or what ever else you want it to be. Our website give you another tool - a bit of technology - that you can use to collobrate, to hold people accountable and to help get the work done. |
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